Property Debut support
Find an answer or send a request with the relevant listing/account context attached.
Contact support
Sign in to attach private listing, campaign, billing, and generation context automatically.
Account and sign-in
My sign-in link expired.
Request a fresh secure link. Your listings remain saved.
I returned to the wrong page.
Sign in again from the listing or email. Property Debut will continue to the saved destination when it is still valid.
First-campaign offer
Why did I not see the $1 offer?
The first-campaign offer appears only after leaving the $14/$27 purchase decision and is available once per verified email and account. The normal listing price remains $14.
The page says the offer was already used.
Choose the campaign for $14 or Unlimited for $27/month. Support can inspect the offer state for your verified account but cannot expose another account’s information.
I paid $1 but cannot find the campaign.
Sign in with the verified email used for the purchase and open My listings. If it is not there, submit a billing request from the same account. Do not send card details.
Did the $1 purchase start a subscription?
No. The $1 first-campaign offer is a one-time purchase. Unlimited starts only when you explicitly select the $27/month subscription in Stripe Checkout.
Billing
How do I cancel Unlimited?
Open Account → Billing → Manage billing. Cancellation is scheduled for the end of the paid period by default.
I was charged but Unlimited is not active.
Return to Account and refresh billing status. If it remains inactive, submit a billing request. Do not send card numbers or sensitive payment screenshots.
Where are receipts?
Stripe sends receipts and stores invoices in the billing portal.
What happens after cancellation?
New Unlimited creation ends after the paid period. Completed campaigns remain available.
Listing import and photos
My listing URL did not work.
Use manual entry and upload the listing photos. Your project remains saved.
How many photos do I need?
A standard campaign needs at least six usable listing photos.
Why was a photo rejected?
Common reasons are duplicate content, small dimensions, unreadable data, or unsupported format.
Campaign generation
Can I leave while the campaign is preparing?
Yes. Once the project is durably queued, you can leave and receive an email when ready.
My campaign failed.
Use Retry when available. If it continues, submit support from the listing so diagnostic context is attached.
Can I regenerate?
A normal creative regeneration is available when eligible. Previous completed versions remain available.
Audio
What is Property Debut original audio?
Original audio supplied with a nonexclusive commercial-use license for the generated listing campaign. License and track information are included in the download.
Can I choose another track?
Yes. Use the recommendation, browse another active original, choose no audio, or upload authorized audio.
Can I use trending platform audio?
Add platform audio after export when the platform and your account allow it. Property Debut does not claim rights to third-party trending audio.
Why was my audio rejected?
It may be unsupported, corrupt, too short, too large, or unable to decode safely.
Downloads and posting
Why does a signed download link expire?
The private file URL is short-lived. Open the campaign in your account to create a fresh link.
Do files disappear if I cancel?
No. Completed campaigns remain in your account.
Does Property Debut post automatically?
The current release provides ready-to-post files. One-click publishing appears only after approval and production verification.
Rights and privacy
Can I use any listing photos?
Use only listing facts and photography you are authorized to use. You confirm authorization before generation.
How do I delete or export my data?
Open Account → Data and privacy or contact support. Active billing, sessions, retention, and legally required payment records follow the published process.
Canva
How do I get help with a Canva launch?
Include the property page or launch URL and describe what you expected. Property Debut support can inspect the server-recorded launch state without asking for your Canva password or access token.
Should I send Canva credentials?
No. Never send passwords, access tokens, or private client information in a support request.